Offline Website BuilderEffective April 12, 2024
Welcome to Skillshare, the world’s largest online learning community for creatives. Skillshare, Inc., a Delaware corporation, along with our subsidiaries and affiliates, including its operating brand, Superpeer, (“Skillshare”, “we”, “us,” or “our”), respect your privacy and we care about your personal data, so we have prepared this Privacy Policy to explain how we collect, use, and share it.
To see our California Consumer Privacy Act (CCPA) Privacy Notice, our Privacy Notice to Residents of Colorado, Connecticut, Oregon, Montana, Texas, Virginia, and Utah, our Privacy Notice for Residents of Nevada, or our Cookie Notice, please click on the links or simply scroll down.
Table of Contents
About this Policy
Personal Data We Collect About You
How We Use the Personal Data We Collect About You
Disclosing Your Personal Data
Legal Bases for Use of Your Information
Retention of Your Information
Protection of Your Information
Transfer to Other Countries
Use of Cookies and Other Tracking Technologies
Children’s Information
Your Rights
Your Choices
Additional Information
California Consumer Privacy Act (“CCPA”) Privacy Notice
Privacy Notice to Residents of Colorado, Connecticut, Oregon, Montana, Texas, Virginia, and Utah
Privacy Notice for Residents of Nevada
Changes to our Privacy Policy
Contact Us
About This Policy
This Privacy Policy (“Privacy Policy”) details our data collection processes, including the data we receive about you and how we process it, and your rights and obligations in relation to your personal data.
Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the Skillshare services such as any Skillshare website or the website of a Skillshare owned and operated platform (the “Site”), community and customer service links or chat functionality, mobile applications, social media pages or handles, online and offline products and events, APIs or related services, and any accompanying services you are eligible to receive, such as teacher support services and tools (together, the “Services”). It also applies to prospective customers and enterprise products. By using or accessing the Services, you agree to the terms of this Privacy Policy. From time to time, we may develop new or offer additional services. They'll also be subject to this Privacy Policy, unless stated otherwise when we introduce them.
Capitalized terms not defined here have the meanings set forth in the Terms of Service (the “Terms”). Your use of the Sites and Services is also subject to the Terms. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services, including the Governing Documents.
Personal Data We Collect About You
When you register with us, when you become a Skillshare Member or a member of any Skillshare owned or operated platform, when you choose to teach, attend, or host a class or Event (as defined in our Terms of Service), when you offer content or services for sale on Skillshare or a Skillshare owned or operated platform, or when you engage with Skillshare-sponsored webpages, including those involving surveys or quizzes, we may ask you for Personal Data. “Personal Data” refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. In addition, we may collect data that is not identifiable to you or otherwise associated with you, such as aggregated data. This is not Personal Data. To the extent this data is stored or associated with Personal Data, it will be treated as Personal Data; otherwise, the data is not subject to this Privacy Policy.
These tables set out the categories of personal data we collect and use.
Information you provide to us when you sign up for the Services, update your account, or use the Services
Category Description
User Data & Identifiers
Personal data that we need to create your account and that enables you to use the Services.
The specific types of information we collect will depend upon the Services you use, how you use them, and the information you choose to provide. The types of data we collect directly from you includes name, alias, email address, postal or billing address, zip code, account name, phone number, social media profiles, or other similar identifiers.
Payment Information
If you sign up for a membership, free trial, or other service, or make purchases, we collect certain data about your purchase (such as your name, billing address, and ZIP code) as necessary to process your order and which may be saved to process future orders. The exact personal data collected and used will vary depending on the payment method.
You must provide certain payment and billing data directly to our payment service providers, including your name, credit card information, billing address, and ZIP code. We may also receive limited information, like the fact that you have a new credit card and the last four digits of that card, from payment service providers to facilitate payments. Skillshare does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.
Teacher Payment Information If you are a Skillshare Teacher, you can provide your Paypal, Tipalti, Wise, or other payment account to the Services to receive payments through our third party service providers. When you link a payment account, we collect and use certain information, including your payment account email address, account ID, physical address, or other data necessary for us to send payments to your account. In some instances, we may collect ACH or wire information to send payments to your account. In order to comply with applicable laws, we also work with trusted third parties who collect tax information as legally required. This tax information may include residency information, tax identification numbers, biographical information, and other personal information necessary for taxation purposes.
Other Information
Additional data you may choose to give us includes:
demographic information such as your gender or other information;
user-generated content you provide to us, such as when you upload a project, upload courses and other educational content, leave a class review, ask or answer a question, or otherwise participate in a public discussion forum;
information you provide when you participate in a survey or research study, including testimonials;
participation in promotions, sweepstakes or contests, or other marketing promotions;
Information you provide when you communicate with our customer support team; and
Information about others, including email address, for referral invitations.
Information automatically collected through your use of the Services
Category Description
Usage Data
When you use our Services, we collect and analyze:
technical data such as your IP address, browser types, browser language, operating system, software and hardware attributes (including device IDs), online identifiers such as cookie data, referring and exit pages, and URLs;
Skillshare app data such as mobile phone, tablet, or computer used to access the app, including device identifiers, IP address, operating system, version, internet service provider, browser type, domain name and other similar information, whether and when you update the app, date and time of use, error logs, and other similar information about how you use the app;
site usage patterns such as the number of clicks, mouse movements, scrolling, and time spent on a page;
navigation data such as pages viewed and the order of those pages, date and time of use, session duration, and error logs;
learning data such as content or classes watched, total minutes watched, and categories of classes you search for;
purchase data, such as the content or services you purchase or search for; and
other similar information.
We may use third-party providers such as Crazy Egg, Hot Jar, or Microsoft Clarity to log your activity. This provides us with a set of data and a session replay of your activity on Skillshare in the form of a video. Third-party providers like those mentioned here capture and analyze your usage data to help us make your Skillshare experience better. By agreeing to this Privacy Policy, you agree to our use of such third-party providers to log such activity and complete such analyses.
General (Non-Precise) Location Your general location includes country, region, or state. We may learn this from technical data (e.g. your IP address, the language setting of your device) or payment currency.
YouTube API Services Superpeer may use YouTube API services to allow users to create, schedule, or delete livestreams on YouTube for their Superpeer streams. In connection with this usage, we may collect information about your channel name and URL, thumbnails, stream IDs, and live chat IDs. For more information about YouTube privacy practices, see Google's Privacy Policy. To revoke the YouTube API's access to your data, see the Google security settings page. If you have any questions or complaints about Superpeer's use of YouTube API Services, you can contact Superpeer customer support at hello@superpeer.com.
Information collected from partners and other third parties
Category Description
Third-Party Services
If you link, connect, or login to the Services with a third party service (e.g. Google, Facebook, Apple), you direct the service to send us information such as your registration and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
Payment Partners and Merchants
If you choose to pay through third parties or by invoice, we may get data from our payment partners. This allows us to send you invoices or process your payments.
If we direct you to a merchant, we receive data from the merchant that is related to your purchase. For example, we might direct you to one of our partner’s websites on a third party platform. Receiving this data allows us to analyze the effectiveness of our partnership with these merchant partners and understand your interests.
Information from Other Sources
We also obtain information from other sources. We protect this information according to the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data.
These sources vary over time, but could include:
service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Policy;
security service providers who provide us with information to secure our systems, prevent fraud, and help us protect the security of Skillshare accounts;
payment service providers who provide us with payment or balance information, or updates to that information, based on their relationship with you;
online and offline data providers, from which we obtain aggregated demographic, interest-based, and online advertising related data;
publicly-available sources such as publicly available posts on social media platforms and information available through public databases associating IP addresses with internet service providers; and
advertising or marketing partners from whom we receive inferences (i.e., their understanding) of your interests and preferences.
We may also receive additional information such as demographic and statistical information from third parties, including business partners, marketers, researchers, analysts, and other parties that we may attribute to you based on your assignment to certain statistical groups. We use this information to supplement the information that we collect directly from you in order to derive your possible interests, provide more relevant experiences for you, and improve our products, analytics, and advertising.
How We Use the Personal Data We Collect About You
We may use the information we collect about you for various purposes, including to provide, analyze, administer, enhance, and personalize the Services and marketing efforts; to process your subscription, purchase, or payments; to communicate with you on these and other topics; to evaluate and improve the Services; and to comply with legal obligations. For example, we use such information to:
create and manage your accounts and profiles;
personalize your content on the Services–this includes providing you access to your saved classes and class watch history, and providing class recommendations;
provide users and Teachers with features and functionality, including to facilitate participation in our content, classes, lessons, courses, and live events, and that of our Teachers; issue completion certificates, badges, or other credentials; or to facilitate social or community features, such as by identifying and suggesting connections with other users or Teachers of the Service and providing discussion boards, chat, or messaging functionality
provide Teachers with information related to student engagement and minutes watched, referral earnings, and other analytical data, including data that is used to pay Teachers appropriately;
categorize and organize content on the platform through the use of machine learning or other algorithmic models trained on some of the information we collect about you;
manage student and Teacher referrals;
secure our systems, prevent fraud, and help us protect the security of Skillshare accounts and accounts of other Skillshare owned or operated platforms;
prevent, detect, and investigate potentially prohibited or illegal activities, including fraud, and to enforce our Terms of Service or our Community Guidelines;
analyze and understand our audience (including to understand demographic patterns related to our community), improve our Service (including our user interface experiences and service performance), and optimize content selection, algorithms, and delivery;
communicate with you concerning the Services so that we can send you news about Skillshare, Skillshare owned or operated platforms, or our third-party partners, details about new features and content available on Skillshare and Skillshare owned and operated platforms, special offers, promotional announcements, consumer surveys, and to assist you with operational requests such as password reset requests;
fulfill contractual obligations with third parties;
complete corporate transactions (for more information, see our “Business Transfers” section below); and
fulfill any other purpose at your direction.
Disclosing Your Personal Data
Affiliates and Subsidiaries
To support us in providing, integrating, promoting, and improving the Services, we may share personal information within our corporate family of companies that are related by common ownership or control.
With Your Consent or at Your Direction
Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Skillshare account or participating in promotional activities by Skillshare partners or third parties.
Educational Experience
To facilitate interactions between our Teachers and users, we share with Teachers data that we have about users concerning content users access, purchase, or request information about, so Teachers can improve their content for you and other students. This data may include things like your name, email address, country, browser language, operating system, device settings, the site that brought you to the Services, and certain activities on the Services, like how many minutes you have watched and for what class or other content.
Depending on your settings, your shared content and profile data may be publicly viewable, including to other students and Teachers. If you leave a review, ask a question, or post on a discussion board, your information (including your name) may also be publicly viewable. Note that within the Services, all discussion boards, groups, or other public forums available to participants are publicly visible to other participants. Accordingly, please take care when using these forums and do not post confidential or proprietary information through those features.
Service Providers
We share Personal Data with vendors, service providers, and agents who work on our behalf and provide us with services related to the purposes described in this Privacy Policy or our Terms of Service. These parties include:
Payment processors
Fraud prevention service providers
Providers of advertising services
Video content providers
Ad networks and marketing tools
Analytics service providers
Engineering and development tools
Staff augmentation and contract personnel
Hosting service providers
Teachers
Other Third Parties
We also share Personal Data with third parties when necessary to complete a transaction initiated or authorized by you, to provide you with a product or service you have requested, or to facilitate a sublicensing transaction or arrangement with such a third-party. In addition to those set forth above, these parties also include:
other users (where you post information publicly or as otherwise necessary to effect a transaction initiated or authorized by you through the Services), such as when users and Teachers interact through the Services;
social media services (if you interact with them through your use of the Services);
business partners that you access through the Services or that we engage to offer co-branded services, sell or distribute our products, or engage in sublicensing or joint marketing activities.
Promotional Offers
We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.
Aggregate/Anonymous Data
From time to time, we may share aggregated or anonymous information about use of the Services, such as by publishing a report on usage trends.
Protection of Skillshare and others
We also share Personal Data when we believe it is necessary to:
Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
Protect us, our business, our users, and others, for example to enforce our terms of service, prevent spam or other unwanted communications, and investigate or protect against fraud;
Maintain the security of our products and services.
Business Transfers
In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Policy.
Legal Bases for use of Your Information
We process Personal Data for, or based on, one or more of the following legal bases:
Performance of a Contract
By using the Services, you have contracted with us through the Terms of Service, and we will process certain Personal Data to perform under that contract, including first and last name, email address, password, location information, and, if you are a Teacher, the content of your classes or other materials or services you publish or offer on the Services. When we process Personal Data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Services that require such data.
Legitimate Interests
We process the following categories of Personal Data when we believe it furthers the legitimate interest of us or third parties: first and last name, email address, location information, IP address, and your activity on the Services, including class usage information and community interaction data. Examples of these legitimate interests include: operation and improvement of our business, products, and services; personalization of web content on the Services; analyzing the use of the Services; marketing of our products and Services; provision of customer support; protection from fraud or security threats; compliance with legal obligations; and completion of corporate transactions.
Consent
In some cases, we process Personal Data based on the consent you expressly grant to us prior to the time we collect such data. When we process Personal Data based on your consent, it will be expressly indicated to you prior to the point and time of collection.
Other Processing Grounds
From time to time, we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.
Retention of Your Information
We will retain your Personal Data for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Protection of Your Information
Skillshare takes technical and organizational security measures that are designed to safeguard Personal Data. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Data is absolutely secure. Please keep this in mind when disclosing any information to Skillshare.
Please recognize that protecting your Personal Data is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below.
Transfer to Other Countries
Because of the global nature of our business, Skillshare shares personal data internationally with its subsidiaries, subcontractors, and partners when carrying out the activities described in this Policy. They may process your data in countries whose data protection laws are not considered to be as strong as EU laws or the laws which apply where you live. For example, they may not give you the same rights over your data.
Whenever we transfer personal data internationally, we use tools and transfer agreements to:
make sure the data transfer complies with applicable law; and
help to give your data the same level of protection as it has in the EU and the laws which apply where you live.
Regardless of where you use our Services, the information collected as part of that use will be transferred to and maintained on servers located in the United States. By using our Services, you consent to this collection, transfer, storage, and processing of information to and in the United States.
Use of Cookies and Other Tracking Technologies
We and our service providers use cookies, web beacons, pixels, session replay/screen capture, and similar technologies on our Site to collect information and personalize your experience with our Services, to conduct analytics and marketing activities, and to provide you with targeted advertisements.
We use these technologies in order to offer you a more tailored experience in the future, by understanding and remembering your particular browsing preferences. Cookies are small text files that are placed on your computer or mobile device when you visit a site that enable us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand the web pages of the Services you have visited; (iv) enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform searches and analytics; and (vi) assist with security and administrative functions.
As we adopt additional technologies, we may also gather information through other methods. Please note that you can change your settings to notify you when a cookie is being set or updated or to block cookies altogether. For more information, please consult the “Help” section of your browser (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). Please note that by blocking, disabling, or managing any or all cookies, you may not have access to certain features or offerings of the Services. For more information about our use of cookies, please see our Cookie Notice.
Children's Information
The Services are not directed to children whose age:
is under the age of 13 years;
makes it illegal to process their personal data; or
requires parental consent to process their personal data.
We do not knowingly collect or use personal data from children who meet those criteria. If you're under the age of 13 years, please do not use the Services, and do not provide any personal data to us. We may offer a specific service dedicated to children and your use of that service will be subject to the privacy policy governing that service.
We do not knowingly process data of EU residents under the age of 16 without parental consent. If we become aware that we have collected data from an EU resident under the age of 16 without parental consent, we will take reasonable steps to delete it as soon as possible. If you live in the EU and are under the age of 16 years, please do not use the Services, and do not provide any personal data to us.
We also comply with other age restrictions and requirements in accordance with applicable local laws.
If you're a parent of a child under the age of 13 or 16, as applicable, and become aware that your child has provided personal data to Skillshare, please contact us. If we learn that we've collected the personal data of a child under the age of 13 or 16, as applicable, we'll take reasonable steps to delete the personal data. This may require us to delete the Skillshare account associated with that personal data.
Your Rights
You have certain rights regarding the collection and processing of Personal Data. You may exercise these rights, to the extent they apply to you, by contacting us at the information provided at the end of this Privacy Policy, or by following instructions provided in this Privacy Policy or in communications sent to you.
Your rights vary depending on the laws that apply to you, but may include:
The right to know whether, and for what purposes, we process your Personal Data;
The right to be informed about the Personal Data we collect and/or process about you;
The right to learn the source of Personal Data about you we process;
The right to access, modify, correct, and delete Personal Data about you (see the “Accessing, Modifying, and Correcting Collected Personal Data” section below for more information);
The right to know with whom we have shared your Personal Data, for what purposes, and what Personal Data has been shared (including whether Personal Data was disclosed to third parties for their own direct marketing purposes);
The right to withdraw your consent, where processing of Personal Data is based on your consent; and
The right to file a complaint with a supervisory authority located in the jurisdiction of your habitual residence, place of work, or where an alleged violation of law occurred.
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